Support
Something not lining up? Write to us. A person reads every message.
Email
[email protected]
Questions, problems, ideas.
Refunds
App Store refunds go through Apple: ask at reportaproblem.apple.com.
Privacy
What Stensa does with your data, in plain words: the privacy policy.
What helps us help
- Your iPhone model and iOS version (Settings › General › About).
- The template you were using, and what you were photographing.
- What you expected, and what happened instead. A screenshot or a screen recording says it fastest.
The usual snags
- Nothing is recognised. Put the items on a plain surface in good light and keep each one whole in the frame. Stensa recognises cups, plates, glasses, bottles, pastries, products on a table, and people.
- The photo is not taken by itself. Auto-capture fires when every guide is gold and the phone is level. The Auto button turns it on and off; the shutter always works.
- The camera is black. Allow Camera for Stensa in Settings › Stensa.
- Photos are not in the Photos app. Stensa keeps photos inside the app until you save or share one. It asks for Photos access on the first save; if you declined, allow it in Settings › Stensa › Photos.
Questions, answered
The basics
Which iPhones does it run on?
Any iPhone on iOS 16 or later, including iPhone Duo on both its cover screen and its open inner screen, where the library, the gallery and the camera split at the fold.
Is there a subscription?
No. There is nothing to unlock inside the app and nothing that renews. Templates added in later updates are included.
Is there an Android version?
Not yet. Stensa is built for iPhone first, and the camera and recognition are written for it. There is no Android version today.
Does it work for people, not just things?
Yes. There are headshot, waist-up and full-body templates, plus couples and groups. The face guide sets the distance: step back until the face fits it and the whole outfit is in frame.
On the shoot
What does it recognise?
Cups, plates, glasses, bottles, pastries, products on a table, and people. Each guide in a template knows what it is waiting for, so the hint says “Slide the cup left”, not “move something”.
Do I need a tripod or a stand?
No. You hold the phone. For top-down shots the level guide shows when it is flat, and the shutter waits until it is. A stand helps with product sets, where every photo should match, but nothing needs one.
Can I turn off auto-capture?
Yes. The Auto button turns it off and the shutter is always there. With it on, Stensa fires when every guide is gold and the phone is level, with a tap in your hand as each item locks.
What if I am not sure which layout to use?
Open Smart Match and point at the table. It looks at what is there, two cups, a plate and a glass, a row of bottles, and ranks the layouts that fit. Tap one and the guides are already waiting.
Your layouts and your shop
Can I make my own layouts?
Yes. Draw one in the Studio, with shapes that snap to thirds and the golden ratio, or copy the layout of a photo you love in one tap. Share it as a file and it opens straight into Stensa on another phone.
Does it work for shop listings?
That is what Product sets are for: a short shot list for each product, the same zoom, colour and angle every time, and the whole set exported as named photos in one go.
What sizes does it export?
Shop 1:1, Feed 4:5 and Story 9:16, each from the same shot; the original stays as it was. Replay turns a shot into a four-second vertical clip of the guides locking in, for Reels, Stories and TikTok.
Privacy
Does it need an account or a connection?
No. There is nothing to sign up for and nothing is uploaded. Recognition runs on the phone, so it works offline, on a plane or in a basement café.
Does anyone see my photos?
No. Photos stay inside the app on your iPhone until you save or share them yourself. There are no ads, no tracking and no account, so there is nothing to see them with.